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THE MOVIE RELIQUARY

Terms and Conditions

TERMS AND CONDITIONS

This privacy policy sets out how Movie Reliquary uses and protects any information that you provide when you use this website.

Movie Reliquary are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Movie Reliquary may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2022.

 

YOUR RIGHTS WHEN IT COMES TO YOUR INFORMATION

You are within your right to be informed about any information and personal data that we collect.

  • The right to access this personal data.
  • The right to amend and rectify any inaccurate data or any which are incomplete.
  • The right to be removed from our records, meaning the personal information we hold about you can be deleted by email request.
  • Then right to refuse use of your data for particular purposes.

    If you have any concerns on the above please contact us.

     

    WHAT WE COLLECT

    We may collect the following information:

    •  Full name
    • Contact information including email address and telephone numbers (mobile/landline)
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers
    • IP address
    • Browser type and version, what operating system this is on.
    • Referring domains.
    WHAT WE DO WITH THE INFORMATION WE GATHER

    We require this information to understand your needs and provide you with a better service, and in particular the reasons listed below. All personal data which we do collect, we store securely and for no longer than is deemed necessary from the point of collection.

     

    INTERNAL RECORD KEEPING.

    We may use the information to improve our products and services.

    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    We may use contact methods to liaise with you in relation to orders and issues with these, including the reply to your email requests.

    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.

    We may use your information to share with third parties listed in the section below, including Google Analytics, Bing Analytics and Hotjar for example.

     

    SECURITY

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have stringent security measures in place to protect any personal information you provide.

     

    HOW WE USE COOKIES

    A cookie is a small file that asks permission to be placed on your computer’s hard drive.
    Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. This may further result in third party cookies being used on your computer other than Movie Reliquary. By agreeing to this privacy policy you agree for cookies to be used, if you do not please exit our site.

    We will use analytics services which are provided by Google and Bing which refers to tools allowing us to analyse the usage of the site and who uses our site. Our Google analytics data retention is set to 50 months.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

     

    LINKS TO OTHER WEBSITES

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

     

    CONTROLLING YOUR PERSONAL INFORMATION

    You may choose to restrict the collection or use of your personal information in the following way:
    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    You may request details of personal information which we hold about you under the Data Protection Act 1998.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

     

    RETURNS AND REFUNDS

    OVERVIEW

    Our refund and returns policy lasts for 30 days. If 30 days or more have passed since your purchase, we are sorry but we can’t offer you a full refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Additional non-returnable items:

    •  Gift cards/ Vouchers
    • Any item where it has been specifically stated in the listing as non-returnable.

      To complete your return, we require a receipt or proof of purchase.

      There are certain situations where partial refunds may be offered, these are provided at the descretion of The Movie Reliquary, and we reserve the right to refuse a return under certain circumstances:

      • Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.
      • Any item that is returned more than 30 days after delivery

             

            REFUNDS

            Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

            If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this will take a number of days for the bank to process.

            Late or missing refunds

            If you haven’t received a refund yet, first check with your bank or credit card issuer, as it may take some time before your refund is officially posted.

            If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@movie-reliquary.com

            Sale items

            Only regular-priced items may be refunded. Sale items cannot be refunded.

             

            EXCHANGES

            We only replace items if they are defective or damaged. Please send us an email at contactus@movie-reliquary.com

             

            GIFTS

            If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

            If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver’s card or bank and they will be notified as to the status of your return.

             

            SHIPPING RETURNS

            To return your product, you should email us to request shipping address information

            If your item is faulty then please contact us and we will organise a return for you.

            Depending on where you live, the time it may take for your exchanged product to reach you may vary.

             

            NEED HELP?

            Contact us at contactus@movie-reliquary.com for questions related to refunds and returns.

            Shipping Options & Delivery Costs

            We offer the following shipping options – you will be asked to select a shipping method at checkout.
            International – £22 From the point of dispatch allow 10 working days
            UK Mainland – £7.99 – From the point of dispatch allow 2 working days

            Please log in to your account section and click on tracking for an up to date status on your order

             

            SHIPPING

            Order Processing Time
            All orders placed will be shipped within 3 working days
            All orders placed during the weekend or on a public holiday will be sent from our stores on Monday or on the next business day.

            Delivery Address & P.O. Boxes
            We accept sending to PO Boxes but please note as you are not there to sign for the insurance on the packages are void.

            International Orders
            Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

            Tracking Your Order
            Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. For updated order status, please visit My Account where you can see the status of your order

            Returns, Refunds, and Exchanges
            We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes

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